Zulily | Touch Of ECO-Gardening Products Guarantee:

We pride ourselves on our strong commitment to premium products and excellent customer service. Therefore, it is our goal to treat all of our valued customers with the utmost respect and consideration while providing them with accurate quality control on all of the products we ship.

All customer comments regarding our products should be directed to our Customer Service Department either by way of telephone (2032569897) or email (info@touchofeco.com) within the first growing season*. If you are concerned with the condition of the bulbs, roots, or plant starts upon delivery, the Customer Service Department must be contacted within 5 business days of the received shipping date according to UPS records in order for us to accurately and efficiently handle the situation. When dealing with customer comments and/or quality issues, we adhere to the following guidelines:

•	Failure to Grow: If for any reason a customer is unsatisfied with a product's performance within the first growing season* we encourage the customer to contact our Customer Service Department by one of the methods listed above. Our representatives will then work with the customer in an attempt to discover the reason for this dissatisfaction such as original item condition, planting technique and care, moisture/sunlight amounts, planted location, watering technique, time of planting etc. This investigation may require the submittal of photographs, the unearthing of some of the products planted, and in some cases, the returning of the product back to our warehouse. If the lack of growth is determined to be a result of poor quality control, a replacement will be issued if that particular item is still available. If the item is found to be unavailable, a merchandise credit will be issued for the amount paid for the item as well as any applicable shipping cost paid for that item. Please be aware that we cannot be held liable for any products which fail to grow as a result of poor care or improper planting technique. This guarantee will also be void if items are grown outside of natural growing conditions or recommendations (such as forcing, growing outside of recommended climate and/or hardiness zone, etc.).

•	Items purchased as part of a Collection or Large Quantity Package: If any portion of a collection or large quantity package fails to grow or is found to be of poor quality upon receipt, a replacement item or merchandise credit for the same portion of the amount paid for the item will be issued (see specifics above).

•	Unavailable Items: If at the time of shipping, an item which your order originally contained is no longer available or found to be in a condition which is unacceptable to us, we will make every attempt to acquire this item in a timely fashion as to fill the order. If this is not possible, your order will be shipped without the unavailable item and a refund for the amount paid for that item will be applied to the original form of payment within 3 business days. By doing so, we will retain the efficiency and speediness of the delivery of your order so that it arrives at the optimal time for planting. At no point will an item be put on backorder (with the exception of pre-sold items ordered out of season) or another one substituted for your original selection.

*The first growing season is defined as March to October for spring-planted items and September to June for fall-planted items.
It is our sincere hope that you find your shopping experience to be enjoyable and easy. We continually strive to provide our customers with premium products and excellent customer service. Therefore, we encourage all of our customers to contact us with any questions, concerns, and comments you may have. We promise to work with each one of our valued customers according to the situation so that we can all succeed in what we love to do!